The producer then went on to say that the understudy and cast would perform "about half an hour" of the show and we would all get a refund/exchange on our ticket.
To me, this is peculiar behaviour for opening night of a professional production. Why is the understudy not ready to go on?! Isn't that by definition the role of an understudy? We could only speculate as to the reason/s why he was not fully ready but in my opinion it was a poor decision.
Now we have seen the first 45 minutes of the show and the cast did a great job and Anton (the "true Russian" understudy) is clearly a talented performer. I was just not into it because I knew it would end abruptly. And because we were told it would be half an hour it felt very long.
I will be exchanging my ticket rather than refunding it and I hope this poor decision doesn't hurt them in the long run.
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